---
description: By connecting your email, you can get & send emails to your customers.
---

# Connect email

Go to **Integration** menu -> Click **Set up** button

<figure><img src="https://942989665-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FC71htPTqqfFjPQyDh5H7%2Fuploads%2FtypXckAkcqv6QJLwbS20%2FScreenshot_10.png?alt=media&#x26;token=135d8e22-d4cf-4f95-be54-9836cd5efe64" alt=""><figcaption></figcaption></figure>

1. **Gmail SMTP**

If you use the **Gmail SMTP**, please check **app password** from your Google Account. Fill all information into those fields <mark style="color:red;">(Note: Password is app password in Google account - not your email password).</mark>

{% hint style="info" %}
**Note:** While connecting email, if you get this message "Connect SMTP failed" , you might need to check if you turn on "Access to the app is less secure" or not.
{% endhint %}

* **Check "Access to the app is less secure"**

Go to [https://myaccount.google.com/lesssecureapps](https://accounts.google.com/signin/v2/challenge/pwd?continue=https%3A%2F%2Fmyaccount.google.com%2Flesssecureapps\&service=accountsettings\&osid=1\&rart=ANgoxccYy2OHT3TE8rrxc6fX9Cuy_uzT8V4_sYSvHr8BESn28uSM-zmp0OzjEJxCRvOHMnc0T0WW0t1DFP3dy_JrIx2kLvd9YA\&TL=AM3QAYYEjOnnp1-cMG5uLbVXEYScmGOpf8d7GePVAIFf-Lzq19SMLdF8kKxwrOe9\&flowName=GlifWebSignIn\&cid=1\&flowEntry=ServiceLogin) and sign in with your account.

_You will see the box like this screenshot, if not go to set up email here_ [_**Google administrator account**_](#who-is-your-administrator)

<figure><img src="https://942989665-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FC71htPTqqfFjPQyDh5H7%2Fuploads%2FDpRGvGxya6K8ei5C70dG%2Fimage_1r54tnf.png?alt=media&#x26;token=77f9d6e5-fb29-4f49-9759-75773b4e9780" alt=""><figcaption></figcaption></figure>

Turn on "Access to the app is less secure"\
Go to [https://myaccount.google.com](https://myaccount.google.com/) and sign in with your Gmail account\
Choose Security in the left menu, make sure to turn on 2-step Verification, then choose App passwords

<figure><img src="https://942989665-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FC71htPTqqfFjPQyDh5H7%2Fuploads%2FFWrfGASn4CoCuiUOkRkz%2Fimage_4iyvex.png?alt=media&#x26;token=449f3a71-4056-4e72-9d4f-03a0bd63733e" alt=""><figcaption></figcaption></figure>

In "Select app" -> choose "Other (custom name)" -> Input your app's name -> click the "Generate" button.\
Then, a popup with your app's password, copy this password

<figure><img src="https://942989665-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FC71htPTqqfFjPQyDh5H7%2Fuploads%2FDHEXRRCtn8UzR6Cs3n8f%2Fimage_zfoenr.png?alt=media&#x26;token=67476f1c-aa56-4f71-8d8f-fa4b3e57de75" alt=""><figcaption></figcaption></figure>

Back to our app's admin, go to the "**Integration**" tab, paste your app's password to the Password field. Then click **Connect**.

### Important note:

If you do not see "Turn on "Access to the app is less secure", or it show like below:

<figure><img src="https://942989665-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FC71htPTqqfFjPQyDh5H7%2Fuploads%2FQlwByE6YQSn9808WHcPU%2Fimage_z18q1q.png?alt=media&#x26;token=b765b803-08d2-42f9-ac2e-7e0c7391174c" alt=""><figcaption></figcaption></figure>

It means the administrator account has disabled this option on your account.\
Please follow the following steps to allow this option:

* [Sign in](https://admin.google.com/) to your [Google Admin console](https://support.google.com/a/answer/182076).\
  Sign in using your administrator account (does not end in @gmail.com).
* From the Admin console Home page, go to Security -> Basic settings -> Less secure apps. To see Security on the dashboard, you might have to click More controls at the bottom.
* To apply the setting to everyone, leave the top [organizational unit](https://support.google.com/a/topic/1227584) selected. Otherwise, select a child organizational unit or a [configuration group](https://support.google.com/a/answer/9224126).
*   Select the setting for less secure apps:

    Allow users to manage their access to less secure apps\
    Users can turn on or turn off access to less secure apps.
* Click **Save**.

2. ### Zoho

* Sign in your Zoho email
* In Admin Console, go to **Mail Settings -> Tools & Configurations -> Configurations -> Outgoing / SMTP.**&#x20;

<figure><img src="https://942989665-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FC71htPTqqfFjPQyDh5H7%2Fuploads%2FSJ18wgGKq1tTfMRLnzl1%2Fquote%20snap%20document.png?alt=media&#x26;token=9c8e31b4-61a8-4069-936b-0305a45eaa7a" alt=""><figcaption></figcaption></figure>

* Use information in Zoho email to set up SMTP. If you are not using Two-factor authentication, Password here is your email password.
* To check if you're turning on Two-factor authentication or not, in your email admin, check **Security & Compliance -> Security -> TFA**

<figure><img src="https://942989665-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FC71htPTqqfFjPQyDh5H7%2Fuploads%2F5PBm4DEv5jvGOZPpc7Hm%2Fquote%20snap%20document%201.png?alt=media&#x26;token=38d50624-ed48-4410-b87b-9ee2de54df5c" alt=""><figcaption></figcaption></figure>

* Password: If you're using Two-factor authentication, you have to create password for our app. Go to My Profile -> Security -> App Password -> Generate New Password\\

<figure><img src="https://942989665-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FC71htPTqqfFjPQyDh5H7%2Fuploads%2FiVETWUE2YrZEXka2WZnq%2Funnamed%20(1).png?alt=media&#x26;token=542237c9-9a60-410a-9eed-022c6e8f65be" alt=""><figcaption></figcaption></figure>

*   Pick a name for "app name" to make it identifiable.

    Then copy password to fill into our form.

<figure><img src="https://942989665-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FC71htPTqqfFjPQyDh5H7%2Fuploads%2FHl544ObI6IwiHIugjtqH%2Funnamed%20(2).png?alt=media&#x26;token=aac40fc8-85bb-4ff4-9c6c-ab34f8910f1e" alt=""><figcaption></figcaption></figure>

3. ### Other email servers on Cpanel

* Login to Cpanel, or another server. Select email account:
* Select your email then click **Check mail**
* Choose **Automatically check my device**
* Then the information that you need is in the **Mail client manual settings**
* If you still have connection error, check this one more step. If your email status is not "Accepted", contact your hosting provider to solve this issue.

With other types of email, SMTP way is available. You can check your email guide to get your email app password.

If you need any help, our CS team is available on [live chat](https://go.crisp.chat/chat/embed/?website_id=a4bdf13a-e64f-4660-9d3a-b282560b6427) or email: [contact@omegatheme.com](mailto:contact@omgeatheme.com).
